No telecommunications audit or cost-reduction study is complete without a thorough review of local service records - commonly referred to as the “Customer Service Record” or “CSR”.
While a simple review of telecom bills can reveal cost-saving savings opportunities, Customer Service Records contain very specific information and data. Most suppliers will release a copy of a [...]

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 by Karen Thatcher
It was not that long ago that copper wire [...]

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Verizon Communications Inc. met expectations for fourth-quarter earnings thanks to wireless-phone subscriber gains and sought to douse concerns a slowing economy is hurting its business.
Verizon added nearly 1.9 million net retail wireless customers in the quarter, better than most analyst estimates. The results, which came days after AT&T Inc. also reported robust wireless growth, may [...]

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