CSRs (Customer Service Records) are the documents carriers use to store vital and comprehensive information for each customer. Every aspect of a customer’s features, plans, rates, etc. will be contained on the CSR.
Carriers have created their own distinct codes for labeling items within a CSR. Understanding these codes is essential for the telecommunications [...]
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CSR 101: Analyzing Hunt Groups
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How to Find Hidden Telecom Savings On CSRs
Posted in csr, telecom auditing
by Karen Thatcher
Every thorough telecom audit should include a careful study of the customer [...]
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2-Day Telecom Audit Training Workshops to Be Held in Spring of 2012!
Learn the secrets for conducting a successful audit of your corporate voice and data services by attending a 2-day auditing workshop being held this spring in the Kansas City area.
Essentials of Telecom Auditingwill give you the skills and knowledge necessary to begin slashing your company's telecommunications expenses.
For more information, visit our Telecom Audit Training website.
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