Every telecommunications audit should include a search for one-time credits and refunds.  Telecom providers do make mistakes, and it is the job of the auditor to uncover and claim refunds, or credits, that are rightfully due.
Although sometimes touted as the “holy grail” of audit savings, in reality, credits and refunds are not as plentiful as [...]

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There is no doubt that a thorough and comprehensive telecom audit of corporate telecommunications services can uncover significant savings opportunities.
The trick to finding telecom savings is to sift through and interpret information extracted from three prime sources: 1) Customer Service Records, 2) user phone bills, and 3) the traffic patterns of the end users (i.e. [...]

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One of the most important activities required at the onset of a telecom audit is that of collecting all of the appropriate and applicable data that is to be included within the framework of the audit.
It makes sense that telecom auditing success and eventual cost savings is directly related to the initial data that is [...]

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This short case study details a recent telecom audit and analysis TelCon Associates, Inc. completed for a 34-location health system. The organization consists of a central hospital facility along with smaller satellite locations spread throughout a large southeastern U.S. city.
Our intent for presenting this case study is twofold: 1) to stress the importance of routine [...]

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The following is a detailed look into a small portion of a voice service audit that the consultants at TelCon Associates recently completed for a Texas REIT.
Our intent for presenting this telecom audit case study is twofold: 1) to stress the importance of thorough and routine telecom auditing of your voice and data services as [...]

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Companies who foot the bill for employees’ wireless bills may be paying for much more average wireless business usage. The advent of 3rd party services such as ringtones, games, music downloads, and other “premium content” has provided a huge opportunity for 3rd party providers and also established wireless carriers to increase revenues.
“Many businesses are simply [...]

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Success in any endeavor hinges primarily on one thing: getting things done. Ask any successful person how they became that way and chances are good that they will attribute a portion of their success to a daily regimen of writing and completing a “to-do” list. This handy tool can be simple or complex but the [...]

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 by Karen Thatcher
Every thorough telecom audit should include a careful study of the customer [...]

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Telecom Audit Techniques: Observational and Personal Surveys
One [...]

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Your telecom audit will be much easier to understand (and complete!) [...]

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