http://www.telecomauditguide.com/local-phone/what-is-a-customer-service-record-or-csr/ "Telecom Tips and Strategies" by TelCon Associates, Inc. Thu, 09 Feb 2012 06:16:54 +0000 http://wordpress.org/?v=2.7.1 hourly 1 http://www.telecomauditguide.com/local-phone/what-is-a-customer-service-record-or-csr/comment-page-1/#comment-477 jhykes Wed, 14 Sep 2011 17:20:48 +0000 http://telecomauditguide.com/local-phone/12/#comment-477 CSRs are not set up to reflect contracts an entity has with any one carrier - contracts are handled internally by the carrier on record CSRs are not set up to reflect contracts an entity has with any one carrier - contracts are handled internally by the carrier on record

]]> http://www.telecomauditguide.com/local-phone/what-is-a-customer-service-record-or-csr/comment-page-1/#comment-476 jflan@stonemor.com Wed, 24 Aug 2011 19:55:54 +0000 http://telecomauditguide.com/local-phone/12/#comment-476 how do I tell from a CSR if there is a contract in effect, and when it expires? how do I tell from a CSR if there is a contract in effect, and when it expires?

]]> http://www.telecomauditguide.com/local-phone/what-is-a-customer-service-record-or-csr/comment-page-1/#comment-452 TelCon Associates Mon, 21 Feb 2011 17:52:59 +0000 http://telecomauditguide.com/local-phone/12/#comment-452 We need a letter because we are not the "customer" for any of our clients' records. That is a letter of authorization. However, customers can get info on their own accounts anytime. Any other company or organization - anyone beside the owner of the account - must have permission to access those records. This is called a letter of authorization or LOA. We need a letter because we are not the “customer” for any of our clients’ records. That is a letter of authorization. However, customers can get info on their own accounts anytime. Any other company or organization - anyone beside the owner of the account - must have permission to access those records. This is called a letter of authorization or LOA.

]]> http://www.telecomauditguide.com/local-phone/what-is-a-customer-service-record-or-csr/comment-page-1/#comment-451 Deborah Sturdivant Thu, 17 Feb 2011 18:50:39 +0000 http://telecomauditguide.com/local-phone/12/#comment-451 If the CSR identifies you as the customer of record, can any telco view this information or is a letter required for this vendor to obtain your information? I want to be clear on this and ask as a government representative. We are given the impression that any vendor can access any CSR for any customer. Please advise. If the CSR identifies you as the customer of record, can any telco view this information or is a letter required for this vendor to obtain your information? I want to be clear on this and ask as a government representative. We are given the impression that any vendor can access any CSR for any customer. Please advise.

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