Organizations indicated that the top two pressures that drove the need for telecom lifecycle management were the bottom-line demand to drive down all operational costs and the strategic need to plan future communications deployments. Cost was an ever-present theme in 2009 as the economy crumbled in most sectors, forcing unprecedented cuts in operations while providing similar levels of service.

One of the goals of this research is to differentiate between those organizations that cut costs and maintained services from those that struggled to cut costs and made painful sacrifices that destroyed expected service levels for telecom and network services (Figure 1).  Read Full Article Here

Figure 1: Top Pressures Driving Telecom Lifecycle Management

Source: Aberdeen Group 2010 Read Full Article Here